Refund Policy
Returns & Refunds
We offer a 100-day money-back guarantee because we believe in the transformative power of our products.
✔ You have 100 days from the date of delivery to request a return.
✔ To be eligible, the product must be unused, unopened, and in its original packaging.
✔ If you have used the product and are unsatisfied with your results, you may request a refund under our Satisfaction Guarantee.
How to Return an Item
- Contact Us at support@celestelumiere.co to request a return.
- We will provide you with a return shipping label and instructions.
- Once received and inspected, we will process your refund to your original payment method.
Refund Process & Deductions
✔ Refund = Total amount paid – shipping cost – return shipping fee
✔ Return Shipping Fees:
- UK: £3.99
- USA: $7
- Rest of the World: $15
🚫 Non-Returnable Items: Sale items, gift cards, and store credits are final sale.
Exchanges
We do not offer direct exchanges. If you need a different product, please return your item and place a new order.
Questions?
For any return or refund inquiries, email us at support@celestelumiere.co. We’re here to help!
This policy ensures transparency while maintaining a strong customer-centric approach, reinforcing trust in Celeste Lumière’s quality and commitment.