Terms Of Service

Celeste Lumière Terms of Service

Effective Date: January 2025

Welcome to Celeste Lumière. By accessing or using our website, products, or services, you agree to the following Terms of Service. If you do not agree with these terms, please refrain from using our services.

1. General Overview

These terms govern your use of Celeste Lumière, including purchases, pre-orders, and memberships. By using our services, you confirm that you are at least the age of majority in your jurisdiction or have obtained parental/guardian consent.

We reserve the right to update, modify, or discontinue any aspect of our service at any time without notice. Continued use of our services after updates constitutes acceptance of the revised terms.

2. Pre-Orders

We offer exclusive pre-order opportunities for select products. These allow customers to reserve items before they are officially released.

  • Pre-Order Commitment: By placing a pre-order, you acknowledge that processing and fulfillment may take up to 8 weeks before shipping.
  • Payment: Full payment is required at checkout to secure your pre-order.
  • Cancellations: Pre-orders may be canceled within 48 hours of purchase for a full refund. After this period, pre-orders are non-refundable as they are used to secure stock.

3. Shipping & Delivery

  • Processing Time: Standard orders are processed within 2-3 business days, while pre-orders require up to 8 weeks for processing before shipping.
  • Estimated Shipping Times:
    • USA: 3-6 business days
    • UK: 1-4 business days
    • EU: 5-7 business days
    • International: 5-14 business days
  • Unforeseen Delays: External factors (customs, courier delays, natural disasters) may extend delivery times beyond our control.

For full details, refer to our Shipping Policy.

4. Refund & Returns Policy

We stand by the effectiveness of Celeste Lumière products. If you are not satisfied, you may return eligible items within 100 days under our Money-Back Guarantee.

  • Eligibility: Products must be unused and unopened for standard returns. If opened, customers must provide before-and-after photos and demonstrate compliance with our product use guidelines to qualify for a refund.
  • Return Shipping: Customers are responsible for return shipping fees.
  • Processing Time: Refunds are issued within 7-14 days after return approval.

For full details, refer to our Refund Policy.

5. Subscription & Memberships

Celeste Lumière offers exclusive membership programs that provide discounts, store credit, and other benefits.

  • Billing: Members are charged monthly, with fees automatically converted to store credit.
  • Cancellations: Memberships can be paused or canceled anytime. However, store credits are non-refundableonce issued.

For full details, refer to our Membership Policy.

6. Pricing & Promotions

  • Prices are subject to change without notice.
  • Discounts and promotions cannot be combined unless explicitly stated.
  • Pre-order pricing is locked in at the time of purchase, even if prices change before shipment.

7. Intellectual Property & Content

All content, including text, images, branding, and product descriptions, is the property of Celeste Lumière. Unauthorized reproduction, modification, or distribution is prohibited.

8. Limitations of Liability

Celeste Lumière is not responsible for:

  • Delays, damages, or losses caused by third-party couriers.
  • Adverse reactions due to incorrect product use or failure to follow instructions.
  • Technical issues preventing access to our website or services.

By using our products, you accept full responsibility for your purchase and agree that Celeste Lumière is not liable for any indirect damages.

9. Order Protection (Optional)

For an additional fee, customers may purchase Order Protect, which covers lost or stolen packages. Without Order Protect, standard courier policies apply, and we are not responsible for lost shipments.

10. Governing Law

These Terms of Service are governed by and interpreted under the laws of [Your Country]. Any disputes shall be resolved through binding arbitration rather than in court.

11. Contact Information

For any questions, please reach out to us at support@celestelumiere.co

By purchasing from Celeste Lumière, you agree to these terms and conditions. Thank you for choosing us on your skincare journey.